_DAU1448

What we've done

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Increasing Smart Pass Users and Beneficiaries

Lead entity
Telecommunications Regulatory Authority
Challenge (before)
In 100 days, enable customers to obtain smart services in 7 government entities without identification documents 
Results
Enabled customers to obtain smart services from 7 different government entities without identification documents 
Participating Entities
  • Ministry of Infrastructure Development
  • Ministry of Culture and Knowledge Development
  • Ministry of Human Resources and Emiratisation
  • Smart Dubai
  • Emirates Post 
SDG
This challenge contributes to achieving the Peace Justice and Strong Institutions SDG 

Other achivements

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Accelerating Access to Government Housing

Sheikh Zayed Housing Program

Ensured that 93% of citizens are issued residential housing in the Emirates of Sharjah and Fujairah 

Details

Reducing Time to Process Labor Complaints

Ministry of Human Resources and Emiratisation

Reduced the time to resolve labor complaints by 82%, from 30 to 5 working days

Details

Reducing Time to Process Pension Benefits

General Pension and Social Security Authority

Reduced the time it takes to pay Emiratis their end of service benefits /first pension from 58 days to 12 days 

Details

Improving Community Service Centers

Ministry of Community Development

Increased the number of beneficiaries of the Ajman Community Center by 15 fold (instead of 10 fold) 

Details

Reducing Time to Activate Electricity Services

Federal Electricity and Water Authority

Reduced the time it takes to provide electrical connections to new residential villas owned by locals in Ajman by 79% from 47 to 10 working days

Details

Issuing Residency Permits

Ministry of Interior

Reduced the time of obtaining visa by 60% for workers planning to work in the private sector in Ajman

Details

Newborn Package Activation

Ministry of Interior

Delivered documents for 200 newborns babies in one visit instead of 7

Details