_DAU1448

What we've done

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Reducing Time to Process Pension Benefits

Lead entity
General Pension and Social Security Authority
Challenge (before)
In 100 days, we will pay Emiratis their end of service benefits / first pension in 14 days 
Results
Reduced the time it takes to pay Emiratis their end of service benefits /first pension from 58 days to 12 days 
Participating Entities
  • Ministry of Human Resources and Emiratisation
  • Ministry of Health and Prevention
  • Ministry of Finance
  • Federal Authority for Human Resources
  • Securities and Commodities Authorities 
SDG
This challenge contributes to achieving the Peace Justice and Strong Institutions SDG 

Other achivements

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Increasing Smart Pass Users and Beneficiaries

Telecommunications Regulatory Authority

Enabled customers to obtain smart services from 7 different government entities without identification documents 

Details

Accelerating Access to Government Housing

Sheikh Zayed Housing Program

Ensured that 93% of citizens are issued residential housing in the Emirates of Sharjah and Fujairah 

Details

Reducing Time to Process Labor Complaints

Ministry of Human Resources and Emiratisation

Reduced the time to resolve labor complaints by 82%, from 30 to 5 working days

Details

Improving Community Service Centers

Ministry of Community Development

Increased the number of beneficiaries of the Ajman Community Center by 15 fold (instead of 10 fold) 

Details

Reducing Time to Activate Electricity Services

Federal Electricity and Water Authority

Reduced the time it takes to provide electrical connections to new residential villas owned by locals in Ajman by 79% from 47 to 10 working days

Details

Issuing Residency Permits

Ministry of Interior

Reduced the time of obtaining visa by 60% for workers planning to work in the private sector in Ajman

Details

Newborn Package Activation

Ministry of Interior

Delivered documents for 200 newborns babies in one visit instead of 7

Details