_DAU1448

What we've done

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Reducing Time to Process Labor Complaints

Lead entity
Ministry of Human Resources and Emiratisation
Challenge (before)
In 100 days, reduce the time it takes to resolve labor complaints in the Emirate of Dubai from 30 to 10 working days; Resulting in a reduction of 66% 
Results
Reduced the time to resolve labor complaints by 82%, from 30 to 5 working days
Participating Entities
  • Dubai Courts
  • Representatives from private sector
  • Representatives from labor workers 
SDG
This challenge contributes to achieving the Decent Work and Economic Growth SDG 

Other achivements

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Increasing Smart Pass Users and Beneficiaries

Telecommunications Regulatory Authority

Enabled customers to obtain smart services from 7 different government entities without identification documents 

Details

Accelerating Access to Government Housing

Sheikh Zayed Housing Program

Ensured that 93% of citizens are issued residential housing in the Emirates of Sharjah and Fujairah 

Details

Reducing Time to Process Pension Benefits

General Pension and Social Security Authority

Reduced the time it takes to pay Emiratis their end of service benefits /first pension from 58 days to 12 days 

Details

Improving Community Service Centers

Ministry of Community Development

Increased the number of beneficiaries of the Ajman Community Center by 15 fold (instead of 10 fold) 

Details

Reducing Time to Activate Electricity Services

Federal Electricity and Water Authority

Reduced the time it takes to provide electrical connections to new residential villas owned by locals in Ajman by 79% from 47 to 10 working days

Details

Issuing Residency Permits

Ministry of Interior

Reduced the time of obtaining visa by 60% for workers planning to work in the private sector in Ajman

Details

Newborn Package Activation

Ministry of Interior

Delivered documents for 200 newborns babies in one visit instead of 7

Details